IFB Industries — pathetic service of ifb authorized center - global agency chembur

Address:Mumbai City, Maharashtra, 400094

My ifb washing machine elite front load just went out of warranty and there came an error of the pcb board. Paid 8.5k for a pcb with warranty from authorized center global agency in chembur and the very next day got the same error. They took 2 weeks to come back and the technician suggested that they will replace the pcb as it is under warranty. To our surprize we waited and waited for them to procure the part from goa ifb unit and it has been 1 month they still have not got te board. After many many follow ups they manage to send someone yesterday promising he will get the new board. He (Amritlal) came empty handed and now says it is a motor fault. The agency's way if handling accessibility to numbers and responsiveness is third grade. The back office person harish has done false promises 3 times and does not pick up calls made to him 50 times. The agency manager mr s s sharma's phone is perinially off.

My question is - why are you even here to sell your products when yoi dont have service mechansim and do not do quality check of services from your authorized centers.

I am not able to under stand the reasons for this casual attitude. No higher officials telephone numbers are available for the redresal.

We havr always admired the brand ifb from childhood. Sorry to say but the image has gone down the drain with this kind of service. You can call me at [protected] in case ifb is interested to address my concern or else you have anyways lost a faithful customer and now it will be many more. - pankaj s
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IFB Industries customer support has been notified about the posted complaint.
Jul 26, 2018
Updated by Pankaj.S
Again spent around 15k with new motor parts from same ifb agency . Same error in 1 day. Now ifb guys are too busy to even attend. Just the case if looting customers and replacing expensive parts like pcb and motor with resolving issues
Complaint comments 

Comments

Poor customer support . They commit for service and never call back every time. executive are even pathetic. They never listen customer problem.
I think they need proper training and better customer handling.

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    IFB Industries Phone
    +91 88 5376 9434
    +91 33 3048 9299
    1 860 425 5678
    IFB Industries Address
    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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