[Resolved] IFB Industries — pcb board issue for ifb top load washing machine

Rvrme

Address:

530040

Dear IFB team,

I have problem with our IFB 6.5 kg Fully Automatic Top Loading Washing Machine (TL- RDW Aqua)PCB board.I reached your customer care for service and he told i have to pay 4500(and 600 for service charge Extra) in advance for spare part .He is not assuring me the date when he is able to get that spare part and also he is not willing to order spare part in advance without paying money upfront.Could you please let us know the actual price and turnaround time to get spare part and fixing the issue.

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Aug 25, 2018

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Jul 25, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

Hope your issue has been resolved. Do write to us if you require any further assistance.

Regards,
IFB APPLIANCES

Jul 27, 2018

Updated by Rvrme Team,

Yes.Issue is resolved.Thank you for quick response.