[Resolved]  IFB Industries — poor post sales service

My washing machine was showing door open error, i called ifb customer support and logged a ticket on 27/7/2018, a technician came next day and told me that some parts need to be replaced to get the issue fixed. It’s been a more than a week and i haven’t received any respons from engineer and also don’t know if parts are received or not. I called up he service incharge and he told me that we will fix the issue when we receive the part and there is no expected date of receiving the parts. This is very poor service.