[Resolved] IFB Industries — poor quality product and poor response from customer care

[Resolved] IFB Industries — poor quality product and poor response from customer care

E eceengineer04 from Gurugram, Haryana

Problem 1 : i have issue with ifb top loaded machine. I am continuously chasing their customer care and service center. Customer care is saying product is under warranty but service center is saying it's out of warranty. Now there is no proper response from customer care. It's very frustrating to chase them. Problem 2 : quality of ifb product is very poor as well. It's not even 4 years and already a hardware (Of cost rs 2500) had been replaced and again it stopped working and now technician is saying one more part needs to change. Solution : i need a repair without charges now as already i spent lot of money on it and obviously a fruitful response from customer care. Complaint no : [protected] Was this information helpful? No (0) Yes (0)
Aug 27, 2019 Complaint marked as Resolved IFB Industries customer support has been notified about the posted complaint. Verified Support Jul 27, 2019 IFB Industries Customer Care's response Dear Sir/Madam, We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience Regards, IFB APPLIANCES Feb 28, 2020 Updated by eceengineer04 Machine again stopped working. Does IFB sell second hand products as new products? I am unable to understand why your product getting deteriorated again and again. Horrible experience with IFB.
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Comments

eceengineer04

from Gurugram, Haryana

Noone contacted me yet.

IFB Industries Customer Care's response, Aug 20, 2019

Verified Support

Dear Sir/Madam,

As discussed with you, Our technician has rectified the issue. Kindly observe the machine and write us back on [email protected] incase any further assistance incase any further assistance.

Regards,
IFB APPLIANCES

eceengineer04's [Complaint's author] reply, Aug 23, 2019

Technician visited my home and replaced one hardware. But still machine is not working. Now service center saying one more hardware replacement is required.

I am very frustrated because of this IFB washing machine and support of service center as well . Already 2-3 hardware have been replaced in this machine for which i already wasted large amount of money

I am regretting that I bought a a IFB product.

IFB Industries Customer Care's response, Aug 30, 2019

Verified Support

Dear Sir/Madam,

Hope your issue has been resolved. Do write to us back if you require any further assistance. Kindly share your valuable feedback.

Regards,
IFB APPLIANCES

eceengineer04

from Gurugram, Haryana

Very bad experience with your product. I have paid a lot of money for repair. Finally I had to take insurance of your product to avoid more charges as machine getting deteriorated very frequently and on top of that nothing has been done by IFB as compensation.

Give me a single reason I or anyone should buy a IFB product after this experience?

IFB Industries Customer Care's response, Sep 14, 2019

Verified Support

Dear Sir/Madam,

We are very sorry for your inconvenience. We tried to call on provided number but unable to reach. Please contact us at 1860 425 5678 / 1860 208 5678 or write us at [email protected] with your contact details so that we can assist you.

Regards,
IFB Appliances