[Resolved] IFB Industries — Poor service and Product M/O IFB 25B | |
I have raised an issue with my microwave oven in july 2021 with the IFB service center ( complaint number [protected]) . After 3-4 days the technician turned up and told that you have to change the board. There was no respose after that. Even after multiple calls, the customer care doesn't seem to respond to our call. After one month they called back and said that board is not available and you can buy another oven. Is this how IFB do their customer service? We are very much disappointed. Was this information helpful? | |
Oct 6, 2021 Complaint marked as Resolved IFB Industries customer support has been notified about the posted complaint. Verified Support Sep 03, 2021 IFB Industries Customer Care's response Dear Sir/Madam, Sincere apologies for the inconvenience caused to you. Please share your complaint id or your mobile number so we can further assist you. You can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/ or you can also call us on our 24/7 authorized customer care numbers [protected]/ [protected]. Regards IFB APPLIANCES Verified Support Sep 03, 2021 IFB Industries Customer Care's response Dear Sir/Madam, Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience Regards, IFB APPLIANCES Verified Support Sep 04, 2021 IFB Industries Customer Care's response Dear Sir/Madam, We are truly sorry for the inconvenience you faced with your IFB Product.Our database indicates that you are using one of our old models of Microwave Oven which is now non serviceable. Hence, we recommend that you exchange your model with one of our current running models with latest features.Our Branch has already given you our best offer. You could check our website for the latest models on exchange: https://www.ifbappliances.com/offers/ and select a model of your choice and revert so that we can complete the exchange procedure and deliver the product to your door step. Please let us know if there is anything else we can assist you with. Regards IFB APPLIANCES | |
 3 Comments | |
Comments
Dear Sir/Madam,
We are truly sorry for the inconvenience you faced with your IFB Product.Our database indicates that you are using one of our old models of Microwave Oven which is now non serviceable. Hence, we recommend that you exchange your model with one of our current running models with latest features.Our Branch has already given you our best offer. You could check our website for the latest models on exchange: https://www.ifbappliances.com/offers/ and select a model of your choice and revert so that we can complete the exchange procedure and deliver the product to your door step. Please let us know if there is anything else we can assist you with.
Regards
IFB APPLIANCES
We are truly sorry for the inconvenience you faced with your IFB Product.Our database indicates that you are using one of our old models of Microwave Oven which is now non serviceable. Hence, we recommend that you exchange your model with one of our current running models with latest features.Our Branch has already given you our best offer. You could check our website for the latest models on exchange: https://www.ifbappliances.com/offers/ and select a model of your choice and revert so that we can complete the exchange procedure and deliver the product to your door step. Please let us know if there is anything else we can assist you with.
Regards
IFB APPLIANCES
IFB Industries Customer Care's response, Sep 4, 2021
Verified Support
Dear Sir/Madam,
We're already sorting this out for you and will get back to you with an update on this as soon as possible.
Regards,
IFB APPLIANCES
We're already sorting this out for you and will get back to you with an update on this as soon as possible.
Regards,
IFB APPLIANCES
Dear Sir/Madam,
Hope your issue has been resolved and you are satisfied. Moreover, do write us a mail on [protected]@ifbglobal.com also call us on (CC number [protected]/[protected]) or Chat option via https://cb.ifbsupport.com/ in case any assistance is required. We will be glad to assist you.
Regards,
IFB APPLIANCES
Hope your issue has been resolved and you are satisfied. Moreover, do write us a mail on [protected]@ifbglobal.com also call us on (CC number [protected]/[protected]) or Chat option via https://cb.ifbsupport.com/ in case any assistance is required. We will be glad to assist you.
Regards,
IFB APPLIANCES
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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Sincere apologies for the inconvenience caused to you. Please share your complaint id or your mobile number so we can further assist you. You can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/ or you can also call us on our 24/7 authorized customer care numbers [protected]/ [protected].
Regards
IFB APPLIANCES