[Resolved]  IFB Industries — Poor workman skill and untrustworthiness on IFB field reps

Address:	560093
Website:	[email protected]

Customer Id: 10766090
Whichever service dealer represented IFB to attend my complaint here is what happened:-
1. The rep from day one was only pushing me for AMC rather than providing quality service first. He surveyed and said bearing and shockers are to be changed. He quoted some price to my wife and when I inquired for more details he quoted different price which was less by 600/-. I agreed and he said he would bring spares and start the job next day.
2. He replaced the shock absorbers and drum bearing in the second visit.
3. I called him again because while loading clothes there was unusual noise from the drum. He visited again (3rd visit) and said the shockers were fitted, but since bolts were not available he made a stopgap arrangement by inserting a plastic tube. He also mentioned that the motor requires to be changed and quoted a price. I agreed.
4. Next visit almost after 10days he visits (fourth visit) with bolts for shockers and changed them. This time he quoted a different price for motor and inflated by 500/-. I disagreed for motor change. All through he was only insisting on AMC. He charged 100/- during this visit I don't know for what and didn't give any bill.
5. After couple of days I switch on the machine. Timer is working but motor failed to work the drum. I myself opened the machine back door to check what was the problem. Firstly the back door Was secured only with 4 screws instead of 8. After opening I found the motor plug was not connected (photo attached). I connected the plug secured the back door with all screws because I had spare screws. I switched on the machine and worked fine.
6. I have three IFB products including microwave. If this is what the quality of service I should expect from, I contemplate if I should replace my washing machine with IFB only.