[Resolved]  IFB Industries — problem with servicing washing machine (executive plus)

Address:

400094

I lodged a complaint with ifb (Complaint no.: [protected]) for service of my executive plus washing machine as it was not draining water after washing. On visit, the service person told that the drain pump is to be replace. He tried to replace the existing drain pump with one, which was already corroded. I refused to accept the same. Then he visited next day with another pump, which is neither having price tag nor is in sealed packed condition. On enquiry he informed me that the price of the pump is rs. 2595/-, which is in addition to his visiting charge of rs. 590 (Including gst).

On enquiry with the ifb area sales manager, i came to know that the drain pump of executive plus model is priced at rs. 635/-!!! On talking with the ifb area sales manager and subsequently with his person in the service franchise, he replaced the pump at rs. 635/-!!! Also, as the machine is leaking water while washing, he checked and showed me that the top hose is completely exhausted. So with my consent, he changed that and charged me rs. 285/-.

So, i have paid (Rs. 635 + rs. 285/- + rs. 590/-) = rs. 1510/-.

Today (28/09/2018) i have received an sms from ifb (Tk-ifbcrm) at 11:02 hrs stating that i have paid only rs. 590/- and no spares were replaced!!!
How a company send this sms?

On receiving the sms, when i contacted the call centre[protected] on 28/09/2018 at 13:42 hours, i have been told by the person at the call centre (Ms. Anita) that they do not have facility to lodge any complaint and also they do not have any facility to sms the address where i can lodge a complaint!!!

Under this situation i want the redress of the following points:
1). Why the service person brought a parts which is not sealed packed and without any price tag?
2). Why he tried to sell the parts at an over inflated price (Rs. 2595/- in place of rs. 635!!!)? Had the ifb area sales manager not help me that day, i would have been looted.
3). And the last but not the least, how come i get an sms from the company that i have paid only rs. 590/- and no parts are replaced.

The above incidents are not in the right spirit even from the company's end. These incidents bring bad name to the company. One disgruntled customer may not make much difference, but with time when this number increases, i think, the company will be affected adversely. These kind of appliances do require servicing from time to time. And let me share that all my friends and colleagues, who have ifb appliances, are all disgruntled lot and vowed that while replacing the appliances in future, the present company will get least preference in their wish list considering the suffering they faced with the service persons.