[Resolved] IFB Industries — providing horrible service experience, problem persist from 5th september 2018

Achintya Kumar Saha

from Kolkata, West Bengal

Address:

731235

I bought a IFB Microwave oven in 10th March 2018. unfortunately it stop working in September 2018. I raised a service request and company provide me Ticker No [protected] on 5th Sept. 2018 and and the company sent the technician on 8th sept. The technician on inspection informed that the fuse and condenser is out of order and need to replace. After that till to day i have contacted customer care several time, every time they assured me and continue to provide new ticket no by cancelling old one, and sending me SMS ' Tkt *****, was requested for cancellation owing to?'
In the mean time i have also contact the service supervisor, IFB incharge kolkata- west bengal, and one more person, nowhere i got positive response.
The particular appliances is very essential to my kitchen, but the IFB persons send me in trouble with their service. I think Its a shame for a company like IFB to offer such a poor service to customers.
I am looking forward for the solution for the problem.
-Achintya

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Oct 11, 2018

Complaint marked as Resolved

Problem resolved after long days. Anyway thanks for the solution. Looking for the better servicein future.

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Oct 08, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Oct 08, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

Hope your issue has been resolved. Do write to us back if you require any further assistance. Kindly share your valuable feedback.

Regards,
IFB APPLIANCES