[Resolved] IFB Industries — refund of amc charges due to non completion of break down complaint of ifb washing machine.

 
2 Reviews
 yrcravi on Dec 1, 2017
Make model - ifb wasing machine – elena dx – front loading.
Date of puchase - 18.05.2011, from lakshmi enterprises, karaikal – 609602.
Cost of machine – rs. 17, 600.
Amc details - 2 years from 05.12.2016 receipt no –[protected] for rs.4025.
Complaints made on 01.11.2017 and 20.11.2017 vide ticket nos. [protected] and [protected] due to non operational of wasing machine and service dealer was not able to complete the job till date. Also they informed it is not possible to complete the job.

Hence i request you to kindly refund the amc charges at the earliest, since the amc is valid upto 04.12.2018.
Complaint marked as Resolved Jan 1, 2018

Complaint Status


[Dec 01, 2017] IFB Industries customer support has been notified about the posted complaint.
Verified Support
IFB Industries Customer Care's response, Dec 01, 2017
Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES
Updated by yrcravi, Jan 23, 2018
NOT YET RESOVED. STILL IFB NOT YET SOLVED THE PROBLEM FOR PAST TWO MONTH ALSO NOT REFUNDED THE BALANCE AMC CHARGES. LETTERS ALREADY SENT TO THEIR CHENNAI AND PONDICHERRY DIVISIONS.

Make model - ifb wasing machine – elena dx – front loading.
Date of puchase - 18.05.2011, from lakshmi enterprises, karaikal – 609602.
Cost of machine – rs. 17, 600.
Amc details - 2 years from 05.12.2016 receipt no –[protected] for rs.4025.
Complaints made on 01.11.2017 and 20.11.2017 vide ticket nos. [protected] and [protected] due to non operational of wasing machine and service dealer was not able to complete the job till date. Also they informed it is not possible to complete the job.

Hence i request you to kindly refund the amc charges at the earliest, since the amc is valid upto 04.12.2018.
Complaint comments  1 Comment     Updated: Share0Tweet0Share0

Comments

Dear sir

Pls provide the engineer to repair washing machine
IFB Industries Customer Care's response, Dec 5, 2017
Verified Support

Dear Sir/Madam,

Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update.

Regards,
IFB APPLIANCES

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    IFB Industries - refund of amc charges due to non completion of break down complaint of ifb washing machine.