[Resolved]  IFB Industries — refund of the amount paid

Address:

560079

This is to bring to your kind notice that the ifb - executive front load washing machine bearing sl. No. Wt exb 000564 was not functioning due to water coming out from the front door. We registered a complaint for the repair and the ticket no. Ifb[protected]wm on 28.12.17 was given

Mr kiran of ifb services, having office at no.473, ground floor, 7th cross, 1st main, gokula 1st stage, 2nd phase, yeshwanthpur, near bombay deing, bangalore 560022 (Mobile nos. [protected] & [protected]) had come to our house for rectifying the same and advised us that the existing door is to be replaced.

The cost of the door he asked to pay was rs.5, 000/- for which my mother promptly paid. A bill to this effect was also issued, as my mother turned around to attend her mobile, mr. Kiran of ifb took that bill for having received that 5, 000/- without the notice of my mother and my mother could notice him taking.

We had to repeatedly call mr. Kiran (Mobile nos. [protected] & [protected]) to get the new door and one fine day he turned up saying he has brought a new one on checking we could notice that the one removed of ours had been painted and was brought and the paint was still wet on checking. On arguing we came to know that he has still not got a new door and went back saying he shall come back next time with a new one and further asked for rs.2, 500/- which was blankly refused and insisted that he get us back the door that he had earlier taken of ours.

Even after many calls he has still not turned up and not picking up our calls. As many clothes started to pile up we had no choice and again called up ifb service person who came with a new one and fixed it and charged us rs.1, 650/- for the door and rs.350/- as labour charges.

We request your kind intervention towards getting us the refund of rs.5000/- paid to mr. Kiran (Mobile nos. [protected] & [protected]).

I will wait for reply from ifb and if not then i will take necessary action.