[Resolved]  IFB Industries — regarding ifb washing machine poor service

I have lodged complaints regarding a problem in my IFB washing machine (Complained number [protected] and [protected] booked on dated 18/08/2018 and 20/08/2018 respectively). The service agent checked the machine and asked me to change a spare. I have paid the service charge money on 19/08/18 and the bill of which is enclosed below in photo. But still the defective part is not replaced/repaired.
After 21/08/2018, I have contacted many times to your customer care centre and Mr. Ram Mb. [protected], Mr. Dinesh Mb. [protected], Mr. Ajay Mb. [protected] (he did not pick up the phone) etc. these peoples are not giving proper response and almost one month has been completed and still my complained is not resolved. So please take necessary action at your end.
IFB washing machine is a good product, but if you provide this kind of service then your customer will thinks about switching to another company.