[Resolved] IFB Industries — repetitive failure of pcb/touch button and lamp of elite plus 7.5 kg | |||
Urgency - Super Urgent. I purchased Elite plus - 7.5 kg washing machine in Aug. 2016 from IFB point Pune. After 6 months of purchase, Machine started giving problems related to PCB and touch buttons. The lamp provided inside tub is also stopped working. Till now, PCB has been replaced more than 2 times, however problem is not yet solved. The lamp is still not working. I asked for replacement of machine to customer care but did not get positive response. It is surprising to know that IFB even doesn't have customer care email address. I have paid such huge amount to get best in class machine but now I am totally annoyed with the kind of service IFB is giving. Last time it took 15 days to resolve my problem!!! I have kids at home and we are totally dependant on machine. imagine 15 days without machine is disastrous. I need replacement of machine or my money back. Cannot continue with such faulty machine anymore. My email id - [protected]@gmail.com Mobile - [protected]. Was this information helpful? | |||
Oct 1, 2018 Complaint marked as Resolved IFB Industries customer support has been notified about the posted complaint. Verified Support Aug 22, 2018 IFB Industries Customer Care's response Dear Sir/Madam, Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience Regards, IFB APPLIANCES Verified Support Aug 30, 2018 IFB Industries Customer Care's response Dear Sir/Madam, Our technician has rectified the issue. Kindly observe the machine and write us back incase any further assistance. Regards, IFB APPLIANCES | |||
 3 Comments | |||
Comments
I have Ifb washing machine. My door seal is damaged. I called service, Agra through customer care . They brought duplicate, damaged and dirty door seal. Was charging 600 for service and 800 for seal. New seal was looking duplicate and old. Called call centre many times but I guess service centre if Agra us cheating with us. Need immediate response
IFB Industries Customer Care's response, Aug 22, 2018
Verified Support
Dear Sir/Madam,
Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update.
Alternately you can write mail on [email protected] incase any further assistance.
Regards,
IFB APPLIANCES
Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update.
Alternately you can write mail on [email protected] incase any further assistance.
Regards,
IFB APPLIANCES
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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My contact number is [protected]
As discussed with you, we will be closing your issue as you have traveled out station. Kindly let us know once you are back in station so that we can assist you with your Microwave issue. Alternatively you can email us at [email protected] and we will try our best to meet your expectations.
Regards,
IFB APPLIANCES