[Resolved]  IFB Industries — replacement of defective washing machine

Address:Ahmedabad, Gujarat, 380005
Website:Ifb global

With deep concern, we would like to inform you that, our ifb machine which is not even 6 months old purchased from ashram road branch of sales india has given us problems 3 times. We have been given defective and faulty piece.

We had already lodged complain regarding the same, and was immediately attended by your technician. The technician worked on it and made it serviceable, although we were not made aware about the problem.

After few days, the machine again stopped working, we again lodged the complain, next day again 2 technician came to repair it, and repaired it within few minutes. The moment they left our place, within 5 minutes the machine again broke down. I immediately called them back, but i got a reply from them that we have reached very far from your place and cannot come back, and now somebody else will visit your place tomorrow to repair it.

After 2 days, i received a call from sales india asking me that is your machine repaired??? I informed them the whole story and told them that the washing machine which is delivered to me seems to be faulty and needs to be replaced with new machine, she told me that she will talk to her senior and call me back. I never received a call back from sales india.in fact in the evening without informing me she sent the same guy to repair it and replace the faulty part.

We as a customer feel that we are taken too lightly at times, and the sales india team does whatever they want.

There may be several reasons to it.

1) they either think that we are uneducated and we dont know our rights.

2) they think that we dont carry technical knowledge about machine, so whatever they tell us, we will believe it.
The problem should have been sorted out on the first complain itself, if the part was faulty, why was it not replaced on our first complain, secondly when i have already demanded to replace the faulty machine with new machine, why they are trying to replace the faulty part now??
I want to replace my faulty ifb machine 6 months old to replace it with a new machine.
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Jan 15, 2019
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Dec 05, 2018
IFB Industries Customer Care's response
Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES
Verified Support
Dec 05, 2018
IFB Industries Customer Care's response
Dear Sir/Madam,

As discussed with our team, Kindly let us know when you would like to repair your machine so that we can assist you.

Regards,
IFB Appliances
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    +91 88 5376 9434
    +91 33 3048 9299
    1 860 425 5678
    IFB Industries Address
    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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