[Resolved] IFB Industries — requesting to get the replacement for my product | |||||
Hello team, Could you please help me in getting the replacement for a damaged washing machine?? I bought topload ifb washing machine, but from the after 2 months of buying in word's, it is leaking back side. I have raised a ticket and the technician asked me to buy the filter to fix the issue. I bought the same from him and fixed but unfortunately after next washing in word's, again it is leaking.. It is really horrific explain.. Could you please guide me to get the replacement. Best regards Nagaraju Was this information helpful? | |||||
Jan 25, 2018 Complaint marked as Resolved IFB Industries customer support has been notified about the posted complaint. Verified Support Dec 13, 2017 IFB Industries Customer Care's response Dear Sir/Madam, Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience Regards, IFB APPLIANCES Verified Support Dec 13, 2017 IFB Industries Customer Care's response Dear Sir/Madam, We need to replace the spare part to resolve the issue.Kindly let us know if you would like to go with the same, so that we can arrange for technician. Regards, IFB APPLIANCES Verified Support Aug 07, 2018 IFB Industries Customer Care's response Dear Sir/Madam, We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience Regards, IFB APPLIANCES Verified Support Aug 10, 2018 IFB Industries Customer Care's response Dear Sir/Madam, We're already sorting this out for you and will get back to you with an update on this ASAP over the phone or via email. Regards, IFB Applianced Verified Support Aug 10, 2018 IFB Industries Customer Care's response Dear Sir/Madam, As suggested by our team, please purchase trolley as machine vibrates as floor is not on level. Do write back on [protected]@ifbglobal.com incase any further assistance. Regards, IFB Appliances | |||||
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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unfortunately, my issue was not resolved, multiple technicians came and said, they will send another sr.engineer but the issue was not fixed. even i escalated to the multiple levels, but still no response. i am really fedup with the IFB Service.
I called many times to the support team and the service center, but no response by the team.
Best Regards,
Nagaraju M
We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience
Regards,
IFB APPLIANCES