[Resolved]  IFB Industries — rude behaviour of ifb washing machine service mechanic

Address:

625012

Dear sir / madam,

On 13.08.2019, ifb washing machine service engineer and replaced water in-let valve and provided water filter at the cost of rs. 1850/-. The mechanic re-iterated that the water in-let valve is free-of-cost (Rs. 1020/-) as it is under warranty. The work was completed and paid rs. 2190/- for the charges for water filter & cleaning powder rs. 340/-. During service, the mechanic said that the service charge of rs. 350/- and water in-let valve cost rs. 1020/- is free. Bill was provided by the mechanic for rs. 2190/-.

On 14th, the mechanic called and informed that my washing machine is out of warranty and asked to pay the amount for water in-let valve & service charges.

Today, the mechanic reached my home and started shouting on payment. We agreed to return the water filter and to receive the different amount. Now the mechanic started telling that the cost of the water in-let valve rs. 1800/- and the service charge as rs. 590/-. How suddenly the cost shall improve?

It is noted that the mechanic is having 15 years of service and does not know the warranty period. This clearly shows that the mechanic is having cheating mentality.

Also the mechanic did not provide any bill for the payment for service charges. The water-filter was taken back by the mechanic. Also the mechanic threatened that the water in-let valve shall be removed. Also he threatened that he shall bring 4 or 5 persons to argue with me. How can he do like that? Is mechanic behave like this? Is this way of doing customer service?

It is noted that the mechanic initially doing service informing the lesser cost and once the job is over, they started demanding more charges which is not accepted.

The mechanic started shouting and threatening that he shall complaints against me. Being a house-maker lady, how can he shout and threaten me?

Also threatening that all the water in-let valve shall be removed and taken-back with them. Is it right to do so?

Please explain the above points and take corrective action on such mechanic such that the fellow should behave in correct manner with due respect.

Is this method of customer service by ifb - a big renowned company? Please correct it.

A line of action taken needs to be informed to me.

Thanking you.

K g gokulakannan
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