[Resolved] IFB Industries — senator dx,6 kg, front load. service complaint, leakage in the washing machine after replacing new drum

Roshan Rajan

from Thiruvananthapuram, Kerala

Address:

Kollam, Kerala, 691503

: Service complaint
According to my complaint damaged IFB washing machine drum was replaced by authorized franchise by a new one. But there is a leakage in the machine. I have already reported the complaint to franchise, and they told me they will send a service person in two days.But they didnot come even after two weeks.
The service complaint also reported to ifb with Tkt no.[protected], but no action taken by ifb. please take necessary action.

Franchise details. IFB CARE,
NEOZ Business Solutions
saj arcade, muttambalam
pulamon p.o, kottarakara-691531
kollam, kerala
ph.[protected], [protected].
Service bill enclosed with this complaint

+1 photos

Was this information helpful?

No (0)

Yes (0)

Sep 9, 2018

Complaint marked as Resolved

I redy to go for the exchange of washing machine, if you have compensate the lose that I had faced.

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Sep 04, 2018

Updated by Roshan Rajan Problem is still persists

Verified Support

Sep 06, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

As discussed with you by our team kindly let us know when you would like to go for an exchange, so that we can guide you on the same.

Regards,
IFB Appliances

Sep 06, 2018

Updated by Roshan Rajan Yes I redy to go for the exchange, but the representative continually changing the decisions.If no deal is fixed. i ready to accept the lose that i had faced.

Sep 08, 2018

Updated by Roshan Rajan i lost r.s6000 plus meschine get damaged by your service. There is no response from IFB Area team.