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[Resolved]  IFB Industries — senorita aqua sx 6.5 kg high vibration, sound and other problems.

We have purchased ifb senorita aqua sx 6.5kg 1000rpm washing machine on[protected]. Some time back there was abnormal sound and complaint was attended by your personnel. During which we noticed that some rubber was cut and the sound subsidised.
Now we observed the following three problems.
1. Machine runs with high vibrations.
2. During that time abnormal sound and machine moves out of its position.
3. Very often machine do not takes the liquid from fabric softener chamber even after cleaning.

I have tried over phone and your executive told till lockdown time, no complaints are taken, but our machine warranty expires on[protected]. Please do the needful.
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Complaint marked as Resolved May 25, 2020

Complaint Status


[Apr 06, 2020] IFB Industries customer support has been notified about the posted complaint.
Verified Support
IFB Industries Customer Care's response Apr 23, 2020
Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES
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    Customer satisfaction rating
    87%
    Complaints
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    IFB Industries Phone
    +91 88 5376 9434
    +91 33 3048 9299
    1 860 425 5678
    IFB Industries Address
    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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