[Resolved]  IFB Industries — serious matter - waiting for last two days for ifb service issue (ticket [protected])

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Ifb service contacted me few days back for routine service (In guarantee period). A person came for service on 25 sep and unfortunately while servicing he broke the water inlet pipe and said “sir it is rusted”. Then i saw that and said its not rusted at all and has been broken by you. He accepted the fault after little positive arguement and assured to install new pipe by next day (26 sep 2018)

However, he dint come next day even when i reminded him. I made a complaint to service centre vide ticket number [protected] on 26 sep evening and waited for 24 hours. Nobody called me for service in 24 hours. Then i again called customer care and they said that “sir your complaint has been closed with a message that nobody picked up the call”.

Its really surprising to me.

I again requested customer care today and they reopened it vide ticket number [protected]

I am waiting for last two days

Please resolve the matter at earliest as i am not expecting such service from ifb

Gaurav verma