[Resolved] IFB Industries — Service Engineer claiming Service Charge between the warranty period

Soumen Karan

from Mumbai, Maharashtra

Address:	Kolkata, West Bengal, 700034
Website:	www.consumercomplaints.in

I had purchased one AC on 14.04.2016 and company representative installed on 16.04.2016. I have taken only two free services but one was balance.After confirmation from the company's customer care dept. I have lodged a service request to get that free service & getting one token (No-[protected]) and the executive confirm me that as I put the request within the active period, no charge will be paid by customer side as a service charge. But, today the service engineer called me and claim of Rs 575/- as service charge, then only he will come, because the date is 17th as my one year completed.
Kindly look into the matter and do the needful in my favour.

Thanks & Regards,
Soumen Karan

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May 23, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2017

IFB Industries Customer Care's response Dear Soumen

Thank you for sharing details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES