[Resolved] IFB Industries — service issue - senorita aqua vx 6.5 kg front load

skumarkuppil

from Hyderabad, Telangana

Address:

5300032

Bought a new ifb machine on nov 24th. Installation has been completed next day. However, noticed a water leak issue from pipes. I have been trying to chase ifb to fix this leak issue. It's been more than a week and unfortunately no response back from them yet. Opened a new ticket#[protected] again on dec 2nd for this issue. However, no tech has contacted me yet. Highly disappointed with the customer service. Will return the machine if the issue cannot be fixed before end of this week. Here is the registered mobile and customer id info.

Id : 1709552
Phone : [protected]

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Jan 10, 2018

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2017

IFB Industries Customer Care's response Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Dec 06, 2017

IFB Industries Customer Care's response Dear sir/Madam,

As discussed with you by our branch, we will be closing your issue. As your plumbing work is done, kindly be in touch with branch for further assistance.

Regards,
IFB APPLIANCES