[Resolved] IFB Industries — service issues of washing machine

Bindu Abraham

from Delhi, Delhi

Address:

Thiruvananthapuram, Kerala, 695005

I've been using a senator dx model washing machine for the past 9 years.
In february 2017 owing to technical issues we've had to change parts to the tune of 5000 rs.
Ever since, the machine displays an error message e7. Repeated visits by the service engineer has failed to rectify this problem. The machine resumes its cycle if i power it off and then switch it back on again.
But recently even that failed to work. I had to eventually open the door, in the process my entire kitchen got flooded.
There seems to be no solution. I would humbly request someone to come up with an idea to put a stop to this inconvenience.
My latest ticket no. Is [protected]
Regards,
Bindu abraham

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Oct 2, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Aug 21, 2017

IFB Industries Customer Care's response Dear Sir/Madam,

Thank you for sharing details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Aug 23, 2017

IFB Industries Customer Care's response Dear Sir,

Hope your issue has been resolved. Do write to us if you require any further assistance.

Regards,
IFB APPLIANCES

Verified Support

Aug 24, 2017

IFB Industries Customer Care's response Dear Bindu,

We regret the inconvenience caused to you. However, we apologize, we do not have spare part available to fix your washing machine as it is a non serviceable part .

You can however exchange your machine at a good price by availing our exchange offer. For more details please visit our website http://www.ifbappliances.com/exchange.html

Regards,
IFB APPLIANCES

Aug 25, 2017

Updated by Bindu Abraham Greetings Team IFB,

Today the technician had visited. He had changed the pump. I ran an empty cycle today and am glad to inform you that it ran its full cycle without any glitches. Tomorrow I'll run a loaded cycle and report back on the status.
Hope the technical snag has been rectified.
Thank you team for your sincere support and help.
Regards,
Bindu Abraham

Aug 26, 2017

Updated by Bindu Abraham Greetings team IFB
This is a follow up of yesterday's mail.
Today when I ran a loaded cycle...the error message popped up...when there was 10 more minutes to finish the cycle...
So I guess the problem persists in spite of your efforts..
I have send Mr.Johny...the ASM a WhatsApp video showing the same.
Regards
Bindu Abraham