IFB Industries — service of ifb front load washing machine under amc

Address:	110070
Website:	www.ifbappliances.com

I have lodged complaint in IFB Customer care cell fro servicing of my washing machine(which is under AMC) on 13.11.2018 but still (today 27.11.2018) my machine is not repaired. Regarding this I have made lots of calls in customer care, all the time they give assurance that my problem would get resolved in 24 hours.Finally one technician visited to check the machine on 18.11.2018 and informed us that some parts will get replace and he will send the request to service center by next day, but next day we got a message from customer care that our request has been closed as our problem has been resolved without repairing the machine.
Again we called too customer care center and they raised a new request no and same circle get started again.after so many calls they provided me no. of service center, when i called to the service center, the person started giving me excuses that part is not available, once they will receive the part, person will come and repair the machine.After 4-5 days of followup, service center person informed me that part has been available and technician will come tomorrow and repair the machine and same line He repeats everyday since last 3-4 days.