[Resolved] IFB Industries — servicing

Tanwal

from Chandigarh, Chandigarh

Address:

Chandigarh, Chandigarh, 160036

I booked my ifb front load automatic machine request on 30.03.2018.
My registered mobile no. Is [protected]. At the time of my booking the customer care attendant informed me that machine will be washed with a chemical that will cost ₹ 170/-.
The service engineer will hand over the bill of that chemical material. Now today one service engineer called me up and informed that not one, two pouches are required for servicing the machine.
What is this, who is conveying the wrong information. For the meanwhile due to this mismatch of information, i got cancelled my service request.
Pl get it checked.

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May 4, 2018

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Apr 02, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

We apologize for the inconvenience caused to you. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Apr 03, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

Hope your issue has been resolved. Do write to us if you require any further assistance.

Regards,
IFB APPLIANCES