[Resolved]  IFB Industries — spares

Address:

Thiruvananthapuram, Kerala, 695123

I am one of your old happy customers, who is using your ifb washing machine (Front load) for the last 12 years without complaint. Two days back, i faced a small issue of water leakage and found that the outlet rubber hose inside was damaged. Immediately i visited your service center at pallichal, trivandrum. (Prompt care, pallichal, balaramapuram, trivandrum, kerala - 695020) when visited and requested for the drain outlet rubber hose, they told me that they cannot sell directly to the customer, but their service person shall come and fit it. The charges would be rs.750/= including service charges. Today 13th jan 2018, the service technician has visited and replaced the rubber hose. After that he has prepared a bill of rs.750 for the rubber hose and a service charge of rs.590/=. When i told him that the amount agreed was only rs.750/=, he called up his manager mr. Murali who talked to me rudely, shouted, abused and harassed me mentally. He asked the service engineer to remove the part and leave the machine as it is.
The reason for the complaint is when i visited the service center the rate given was rs.750/= and after fitting it how can it become rs.1340?. How can a customer care person can shout, abuse and mentally harass an ifb satisfied customer? Again how can a company refuse to supply spares if we can fix it by our self?

Joy francis - kodangavila - neyyattinkara