[Resolved] IFB Industries — technician closed the ticket without resolving the problem

Ambika Y S

from Dharwad, Karnataka

Address:

Udupi, Karnataka, 576225

My service ticket#[protected], washing machine was showing 'door' error. Technician visited the house and changed the door lock however it was not resolved. He then said it's the board problem and removed the parts and did not put it back. They closed the ticket saying they will loose the TAT and will visit again. Called several times but of no use.

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Jan 19, 2019

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Dec 15, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

Our technician has rectified the issue. Kindly observe the machine and write us back incase any further assistance.

Regards,
IFB APPLIANCES

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Comments

Madrid007

from Noida, Uttar Pradesh

We logged a complaint with IFB Customer service. The technician came and checked the machin. He opened up the machine amd tried to upsell. When I refused for adding service, he left saying will the get the replacement part. Did not come back... had to call Customer Service again, as he messed up the machine further... totally stopped.

IFB Industries Customer Care's response, Dec 14, 2018

Verified Support

Dear Sir/Madam,

Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update. Alternately you can write mail on [email protected] incase any further assistance.

Regards,
IFB APPLIANCES