IFB Industries — technician is not picking up the call and too much of delay in the service (please take action on the service centre)

 
1 Review
3/188 ARS Nagar, Opp ravi theatre, Kaveripattinam, Krishnagiri(D.T), Others, India
 sridhkri on Oct 20, 2019
Hi,
Almost 1week (13th october 2019) before purchased new ifb washing (Senorita wx 6.5kg) machine from ifb dealer and same day ticket raised for technician assistant required to install and required demo of washing machine usage.
Every day i called ifb service centre in dharmapuri and hr service person told the case is already assigned and technician will come within 8 hrs to resolve. Till now no technician coming to my home and when i give a call to tecnician mobile number is not picking up the call, i am totally frustrated the service engineer is not properly respond and not giving service to the customer. One or two service centre will spoil the company name and reputation. Please take immediate action on the service centre.

Name: sridharan k
Ticket: [protected]
Customer id: [protected]

technician is not picking up the call and too much of delay in the service (please take action on the service centre)

Complaint Status


[Oct 20, 2019] IFB Industries customer support has been notified about the posted complaint.
Updated by sridhkri, Oct 20, 2019
Attached service centre and details, please take action on the service centre.
You can see the service centre review from google and so many people giving bad opinion on the service centre.

technician is not picking up the call and too much of delay in the service (please take action on the service centre)
Verified Support
IFB Industries Customer Care's response, Oct 22, 2019
Dear Sir/Madam,

We are so sorry for your unpleasant experience. We will connect with you shortly. Thank you for your patience.

Regards,
IFB APPLIANCES
Verified Support
IFB Industries Customer Care's response, Oct 23, 2019
Dear Sir/Madam,

Our technician has rectified the issue. Kindly observe the machine and write us back incase any further assistance.

Regards,
IFB APPLIANCES
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    IFB Industries - technician is not picking up the call and too much of delay in the service (please take action on the service centre)