[Resolved] IFB Industries — there is no proper service /response

Anjibabu Eluri

Address:

Prakasam, Andhra Pradesh, 523292

Hi Team,

This is Anji Babu Eluri, I have purchased the IFB frontload washing machine in 17th January 2019 from” Kandukur “ and some how faulty product was delivered to me and later we identified and log a case to IFB on 10th March 2019 (approximately ).IFB engineer visited to home and identified the issue/problem in the washing machine and he confirmed that he will visit with part next day. However till now no body visited with part. We have called to IFB engineer multiple times he never answer my call .Last week onwards I am continuedly follow-up with IFB customer care center, still now we didn’t get any response from the service center. I have called to service center manager Raghava (Nearest service center is :Ongole )on 12th April 2019 and explained situation, No luck.

Product registered name: Chimmiri Pushapanjali
Registered mobile number : +91-[protected] (Primary)
: +91-[protected] (Secondary)
Nearest service center : Ongole, Andhra Pradesh.

Note: My sister can speak only TELUGU Language.

Thanks & Regards
Anjibabu

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Apr 25, 2019

Complaint marked as Resolved

I have sent email to "[email protected]" couple of time, but I didn’t receive response from IFB team. Then after Consumer Complaints team escalated to IFB higher management about problem which I am facing. Then I got the response from IFB and finally IFB replaced the faulty part.

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Apr 16, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

Hope your issue has been resolved. Do write to us back if you require any further assistance. Kindly share your valuable feedback.

Regards,
IFB APPLIANCES

Apr 18, 2019

Updated by Anjibabu Eluri Hi Sir /Madam,

Thanks for your response. IFB Field engineer visited my home, However he was not replaced faulty part. He past the tape to the water pipe, where the pipe had a hole.. Sorry to say in this way, I can also do this work without any Technician help/visit. In March 2019 I have raised a case to IBF to replace the faulty part. My washing machine is brand new and I purchased on 22nd January.
Please replace the faulty part ASAP.
Regards
Anjibabu

Apr 19, 2019

Updated by Anjibabu Eluri Hi IFB Team,

Do we have any update on this complaint.

Regards
Anjibabu

Apr 22, 2019

Updated by Anjibabu Eluri Hi Team,

My issue is not yet resolved.Could you please check and resolve.

Regards
Anjibabu

Apr 25, 2019

Updated by Anjibabu Eluri IFB field engineer has been replaced the faulty part in my washing machine.