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[Resolved]  IFB Industries — ticket no. [protected]

This is to inform you that we have purchased tl#sdg 9.5kg aqua washing machine in april 2019. Last month the machine did not start. We have called up the technician who has installed the washing machine but he was constantly postponing his visit. On june 26th 2020 we have raised a complaint in customer care technician has visited and informed that mother board got damaged due to rat and rat mesh has not been fixed at the time of installation. And told that he cant rectify for free and have to pay 4000 rs. It is an obligation of the technician to fix the rat mess.

I have raised a complaint yesterday and spoke to many executives. One of the sr. Executive has informed that he would get back to us today before 5pm. Kindly treat this on high priority.


We are forced to wash clothes by hand in this rainy season since last 3 weeks.
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Complaint marked as Resolved Jul 16, 2020
It has been resolved. Thank you mr. Chaitany Reddy Nandyala.

Complaint Status


[Jul 13, 2020] IFB Industries customer support has been notified about the posted complaint.
Updated by vyshnavi sagar Jul 13, 2020
Ticket no. has been changed. New ticket no. is [protected].
Verified Support
IFB Industries Customer Care's response Jul 16, 2020
Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES
Verified Support
IFB Industries Customer Care's response Jul 16, 2020
Dear Sir/Madam,

Hope your issue has been resolved. Do write to us back if you require any further assistance. Kindly share your valuable feedback.

Regards,
IFB APPLIANCES
Updated by vyshnavi sagar Jul 16, 2020
Thank you. It had been resolved
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    Customer satisfaction rating
    87%
    Complaints
    5650
    Pending
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    Resolved
    4887
    IFB Industries Phone
    +91 88 5376 9434
    +91 33 3048 9299
    1 860 425 5678
    IFB Industries Address
    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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