IFB Industries — top loading washing machine

RAJESH V SHAH

from Ahmedabad, Gujarat

Address:

K-401 PRATHNA EXOTICA OPP SHYAM VILLA-2 NIKOL NARODA ROAD NIKOL, Ahmedabad, Gujarat, 382330

Your service executive mr ajay from ahmedabad took money and did not turned up for faulty circuit. Hope you will take necessary action. He is just denying my calls.
Also i have registered my complaint number [protected] which is not yet attended even after 5 days.
I really surprised that such a big company giving poor services to their customers.
I will never recommend or buy ifb products in future.
Please provide contact number of higher authorities to take up this matter.

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IFB Industries customer support has been notified about the posted complaint.

Verified Support

Feb 18, 2020

IFB Industries Customer Care's response Dear Mr Rajesh,

We are so sorry for your unpleasant experience. We will connect with you shortly. Thank you for your patience.

Regards,
IFB APPLIANCES

Verified Support

Feb 24, 2020

IFB Industries Customer Care's response Dear Rajesh,

We apologize for the inconvenience caused to you. However, we regret to inform you that as per our company policy the service will be on chargeable basis as previously complaint was attended privately. Please let us know if there is anything else we can assist you with.

Regards,
IFB APPLIANCES

Feb 24, 2020

Updated by RAJESH V SHAH Please provide contact details of your higher authorities. Regret to know that you had sent someone from other company during installation of my machine and blaming on me that it was attended privately.

Provide contact details of your higher authorities urgently.

Feb 24, 2020

Updated by RAJESH V SHAH I have just called up again on customer care number and asked for the customer care policy. Ms Milan gave me contact number of MR BRIJESH NAIR saying that she do not know about their customer care policy.

Regret to know that such a big company is replying in such a way.

Moreover they have started blaming me that we have used private agency to take care my machine.

Please do not buy any IFB products as the company have no customer care policy and trying to swing the matter from here and there.

Mar 17, 2020

Updated by RAJESH V SHAH TICKET NO. [protected]

Regret to tell you that still my complaint is not resolved...Person came to my office removed circuit and again came and installed the same one without getting it repaired. I can't even believe that technician of such a reputed company cheating with customers. Requesting again to provide contact number of your higher authorities.

Mar 18, 2020

Updated by RAJESH V SHAH REMINDER FOR TICKET NO. [protected] CLOSED WITHOUT RESOLVING PROBLEM

Regret to tell you that still my complaint is not resolved...Person came to my office removed circuit and again came and installed the same one without getting it repaired. I can't even believe that technician of such a reputed company cheating with customers. Requesting again to provide contact number of your higher authorities.

Mar 18, 2020

Updated by RAJESH V SHAH Your service executive mr ajay from ahmedabad took money and did not turned up for faulty circuit. Hope you will take necessary action. He is just denying my calls.
Also i have registered my complaint number [protected] which is not yet attended even after 35 days.
I really surprised that such a big company giving poor services to their customers.
I will never recommend or buy ifb products in future.
Please provide contact number of higher authorities to take up this matter.