[Resolved] IFB Industries — unable to work front door washing machine

Hetalmona

from Delhi, Delhi

Address:	388543
Website:	[email protected]

Front door washing machine bought from nadiyad sanket sale india 10 months ago by me aka paresh patel, at - alarsa, ta - borsad. Di - anand state - gujarat 10 months ago and machine is not in working condition. I did complaint more than 7-8 times. The drum of it unable to complete one round. Every time person came from service and they perform half checking and left our home. I hardly used more than 10 times this machine. No one able to answer our complaint and also their answers are not justifiable. All my money wasted after it. Also they refused to replace by saying high voltage issue even though there is mcb and stabilizers installed worth of 5500 and yes they said there is air issues etc etc. Every time they have new story. Kindly refund our money or exchange the piece.

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Jan 17, 2019

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Dec 07, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

We tried to call on [protected] but unable to reach. This is to informed that our service engineer has found voltage fluctuation at you place and due to this you are getting problem in your washing machine. As recommended by our technician, we request you to change your current stabilizer to suit the voltage conditions at your place.

Regards,
IFB Appliances

Dec 08, 2018

Updated by Hetalmona Dear Team,

I already mention i can be reachable after 5 PM to your executive. Also service engg told us about some part is dis-functioning. and Do you heard about MCB ?? What function have MCB? how many MCB at my home ?? There is no way of voltage fluctuation. You are saying Machine worked perfectly till Pre wash then suddenly Machine remember that it is working with voltage issues ?? This Piece of Junk does same from the month we buy. You can track the no. of Complaint. in addition to that if you all guys are true in your decision why from your team came to home and try to change some part?? I don't want to Change parts of this machine. If you don't have market complaint experience the Get some one who can handle this instead of making excuses. Get your documents ready which i asked for or i will take legal action.

Dec 08, 2018

Updated by Hetalmona Also your person came with New Stabilizer and machine did not work with that stabilizers too. So Your Service engg doesn't know which stabilizer to suit the voltage conditions??

Dec 08, 2018

Updated by Hetalmona So your company recruitment procedure also in doubt.

Verified Support

Dec 10, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

Apologies for the trouble. We'll surely have this checked and will be calling you to sort this out at the earliest.

Regards,
IFB Appliances

Verified Support

Dec 10, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

Our technician has rectified the issue. Kindly observe the machine and write us back incase any further assistance.

Regards,
IFB APPLIANCES