IFB Industries — unethical and unprofessional behaviour by ifb service centre people

 
1 Review
 Nita Sahney on Jan 3, 2018
My ifb washing machine stopped working so i contacted the ifb service centre people. Their technician visited me & after checking it tol me that the drum was broken so will have to change it & the bearings. The estimated cost was 5- 6 thousand rupees to which we agreed coz we trusted them being company people.
When they didnt revert after 3-4 days i again called them up andon enquiry was told that since it was an old machine it was taking some time to procure the parts.
After 2 days they got the parts & started repairing the machine.
On opening the machine was tol that it was in a very good condition & will be fixed in half an hour. Then suddenly that technician called his colleguge & i overheard them talking that something had gone wrong & should they just leave it unrepaired.
When i asked them they said now the tub is also broken & estimated cost of that would be another ₹ 3000.
Both of them left my machine all ripped apart & said will revert in 30 mins
I again waited patiently & called up the service centre to find out. Was told that since my machine was old nothing can be done now & we will have to buy a new one.
I was quite surprised at the unprofessional attitude of these people. My question was if it was an obselete machine then how come 2 parts were available & the 3 one unavailable.

After numerous calls to contact ifb senior managers on the customer care toll free number havent got a single call from them.
My washing machine is lying ripped apart & now they want to come and take their parts back.
Yesterday got a call regarding these parts & on telling them that due to some emergency will not be available for a day or two & on asking for a resolve for that machine was told that they cant do anything & my complaint was closed.
I was aghast & asked them how they could be so unprofessional & callous was threatened by the service centre head that he will take legal action against. Me for not cooperating

A lady consumer goes to ifb for repairing of her washing machine & gets threatened by them... This is what a big company ifb ia all about

unethical and unprofessional behaviour by ifb service centre people
unethical and unprofessional behaviour by ifb service centre people
unethical and unprofessional behaviour by ifb service centre people

Complaint Status


[Jan 03, 2018] IFB Industries customer support has been notified about the posted complaint.
IFB Industries Customer Care's response, Jan 04, 2018
Dear Sir/Madam,

Sincere apologies for the inconvenience caused to you. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES
IFB Industries Customer Care's response, Jan 04, 2018
Dear Sir/Madam,

As discussed with you by our team kindly let us know when you would like to go for an exchange, so that we can guide you on the same.

Alternatively you can visit our website http://www.ifbappliances.com/exchange.html for more details.

Regards,
IFB APPLIANCES
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