[Resolved]  IFB Industries — unethical and unprofessional behaviour by ifb service centre people

Address:

110070

My ifb washing machine stopped working so i contacted the ifb service centre people. Their technician visited me & after checking it tol me that the drum was broken so will have to change it & the bearings. The estimated cost was 5- 6 thousand rupees to which we agreed coz we trusted them being company people.
When they didnt revert after 3-4 days i again called them up andon enquiry was told that since it was an old machine it was taking some time to procure the parts.
After 2 days they got the parts & started repairing the machine.
On opening the machine was tol that it was in a very good condition & will be fixed in half an hour. Then suddenly that technician called his colleguge & i overheard them talking that something had gone wrong & should they just leave it unrepaired.
When i asked them they said now the tub is also broken & estimated cost of that would be another ₹ 3000.
Both of them left my machine all ripped apart & said will revert in 30 mins
I again waited patiently & called up the service centre to find out. Was told that since my machine was old nothing can be done now & we will have to buy a new one.
I was quite surprised at the unprofessional attitude of these people. My question was if it was an obselete machine then how come 2 parts were available & the 3 one unavailable.

After numerous calls to contact ifb senior managers on the customer care toll free number havent got a single call from them.
My washing machine is lying ripped apart & now they want to come and take their parts back.
Yesterday got a call regarding these parts & on telling them that due to some emergency will not be available for a day or two & on asking for a resolve for that machine was told that they cant do anything & my complaint was closed.
I was aghast & asked them how they could be so unprofessional & callous was threatened by the service centre head that he will take legal action against. Me for not cooperating

A lady consumer goes to ifb for repairing of her washing machine & gets threatened by them... This is what a big company ifb ia all about