[Resolved] IFB Industries — Want refund: worst product | |||
Hi, My details are as follows: Name: Mohit Kaushal Address: 6/175 DDA Flats Kalka Ji, New Delhi-110019 Mobile Number: [protected] IFB Customer ID: [protected] Complaint: I bought IFB Aqua Senetor Front Load 8Kg washing machine in Mid December'2016. Since the machine was installed I have been facing issue with the machine. I have been raising complaints with IFB customer care starting January 2017. But despite of raising complaints my problem has not be resolved. Every time I call the customer care they give me number of brank officers numbers in delhi. But non of them could solve my concern. Before buying this product I was using LG front load washing machine on the same point of installation where IFB has been placed. I have never face any issue with LG washing machine. As its almost more than 2 months following it up with NO RESOLUTION from IFB and its engineers. NOW ITS MY HUMBLE REQUEST PLEASE TAKE YOUR PRODUCT AND REFUND MY MONEY. Please take immediate action as you guys have already missed too many deadlines. Was this information helpful? | |||
May 10, 2017 Complaint marked as Resolved IFB Industries customer support has been notified about the posted complaint. Verified Support Feb 24, 2017 IFB Industries Customer Care's response Dear kaushal.mohit We regret the inconvenience caused to you. We have escalated your concern and will attend to it immediately. Assuring you our best services. IFB Team Verified Support Feb 25, 2017 IFB Industries Customer Care's response Dear kaushalThis is to kindly inform you that our service technician visited and has confirmed that your washing machine is in perfect working condition. However, as advised by our service technician kindly fix your water pressure issue Once again, sincere apologies for the inconvenience caused and assuring you our best services. IFB Team | |||
 2 Comments | |||
Comments
Ifb 8kg washing machine purchased in january through flipkart.
till date no installation service provided, no calls no sms received for its installation as provided in the website.
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till date no installation service provided, no calls no sms received for its installation as provided in the website.
IFB Industries Customer Care's response, Feb 28, 2017
Verified Support
Dear Spsagtk
Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.
Alternatively you can also write to us at [email protected] along with your contact details and we will help resolve your issue.
IFB Team
Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.
Alternatively you can also write to us at [email protected] along with your contact details and we will help resolve your issue.
IFB Team
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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It's good that you are taking feedback from your engineers but it doesn't mean that you and you engineering team do not listen to customer. As advised I have installed pressure pump too but still machine is not working.
I have spent 38000 to buy this machine and 5500 for pressure pump already.
Now I don't want this product any more and as per my above complaint I want my money back. Please initiate the process for return and refund for this product.