[Resolved]  IFB Industries — Warranty and service issues

We are owning a IFB washing machine Senorita plus VX and its warranty got expired on 30th May 2020. In the month of Feb’20 technician had visited and informed us that Drum and rubber sleeves needs to be changed as there was smoke coming while operating the machine. And he said drum will be replaced FOC under warranty and we need to pay for rubber sleeves. We told him to get it replaced before warranty expires. Unfortunately due to Covid19 lockdown imposed from March’20 across state/nation we couldn’t get the IFB service on time. Post lockdown we had to shift to our native place due to growing Covid19 cases in our apartment and to safeguard our children and parents. I have created a ticket once we are back to Bangalore, unfortunately customer care executive had created the ticket under another IFB washing machine which we are not using currently and ticket has to be cancelled later. Later I created new ticket [protected] and explained the case to executive and supervisor. They have promised that this case will be considered as an exception and drum will be replaced under warranty and same has been updated in the ticket. However technician is unable to process the case under warranty as its not updated in the ticket and later I contacted Santhosh ( Area manager ) to look into this matter, as he is reluctant to process further, I am reaching out to you to look into this issue and do the needful on priority.

Harsha
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