IFB Industries — washing machine amc refund -promised but denied after 3 months

Address:

K K Nagar, 600078

I am from chennai. I bought senorita washing machine 9 years back. I had taken amc twice during those years after initial 4 years.
During july 2019, i had trouble (Door was not locking) and hence called for customer service. They did initial inspection and and told us they would give interim fix as the door lock would take 45 days. That was done and asked us to go for amc as its been so many years. We initially hesitated and then took the amc as we might forsee many other problems. After we took the amc, door lock was permanently fixed. The very next day, another problem started (Water leakage) and found that the plate had holes and have to wait for 45 days. We did not want to wait for 45 days as it was too long. The service man raja told us that we could cancel the by then it was just 10 days since we took the amc. Since we could not wait for 45 days, we wanted to cancel the amc and he agreed and took back whatever he fixed for us along with amc original.
After couple of days, ifb center called us and asked for the reasons for amc cancellation and we told what happened. He told us that processing would take at least 45 days and then we will refund with deducting some amount as follows.
Amount paid for amc : inr 4520 incl of gst. He told us they would pay around 3800 or so excluding gst. We agreed to this.
We waited for 40 days and followed up and they responded saying that it was under process. After couple of followups, another time told that the area manager got transfered and new person joined by name vignesh.
We tried to reach him 4 to 5 times and he took the call stating that he has received the refund request and he would look into it.
Yesterday ie 20th oct we called him, he said that they cannot refund the amount. Once amc received, they cannot refund the amount.

Amc voucher no: 2219, 016840, dated 22/7/2019
Amc taken by franchisee - amman (As mentioned in the amc) and signed by m. Raja

Now that, lost the money, whatever parts they replaced was so taken back.
Now i do not have that machine as i had to purchase new since wait time was too long.

Since they are denying my refund, this puts me in agony and they are being rude to us and not picking up phone calls or not responding to any of my queries.

I need the refund now. I can share the necessary amc details when required.

Kindly investigate this and refund my amount.
I can be contacted via email : [protected]@gmail.com / [protected]

Thanks
Ramesh narasimhan