[Resolved]  IFB Industries — washing machine and worst customer service

Address:

Chennai, Tamil Nadu, 600004

I have ifb washing machine (While spinning heavy sound comes from the machine) for which i raised a complaint on 03.01.2018 10:57 am (21 days in total). Though it was told that within 24hour technician will reach but no technician will come after and there is no callback also, almost 21 days crossed. I keep on contacting with customer care and they said with the same answer ("we will arrange a technician within 24 hours" like that).

The below service center numbers are given by the customer care center but no use.

Level-1
Navas-coordinator:
76xx6xxx68
90xx5xxx64

Level-2
Pradip
90xx6xxx63

Level-3
Viswanathan - regional manager
89xx8xxx22

I am always looking at your facebook page i want to tell you one thing, whenever you post products related posts on your facebook page go and see the comments, 90% of comments are talking about your worst service given by you (Ifb).

* why do you sell such products for which you can't provide service?

* why would the customer buy such an expensive products for which they can't get service?

* please advice what should i do on my washing machine. Should i throw it in the dustbin as ifb doesn't repair faulty device?

Suggestion: this is the good suggestion i gave you on behalf of those who bought ifb products. Whenever you introduce the new product to the market just put on the caution sticker stating that "this is the disposable product, which can be used only 5-10 months". Let the consumer decide whether want to purchase your products or not.