[Resolved] IFB Industries — Washing Machine drum charged when having annual maintenance contract

Sunil7478

from Nabha, Punjab

Address:

GALI BAJAJAN WALI,WARD NO7, RAJASANSI

When i called customer care about my washing machine problem they said that i should go for AMC(annual maintenance contract).it will save labour charges as well as for any part replacement.so i went for amc and when technician came and resolved my machine problem.he charged me for amc(3870/-) as well as 60% of drum kit replacement as well as for bearing replacement (4200/-) total he charged me 8000/-. And said tht amc is valid only after 60 day of from the date of amc.

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Aug 8, 2021

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Jan 22, 2021

IFB Industries Customer Care's response Dear Sunil,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience.

Regards,
IFB APPLIANCES

Verified Support

Jan 23, 2021

IFB Industries Customer Care's response Dear Sunil,

As discussed with you by our team, hope your query has been answered.Please write back to us for any further assistance or feedback on our Email : [protected]@ifbglobal.com .We also have a Chat option for speedy and instant support via Chat-bot at https://agentchat.ifbsupport.com/live.html. Now you can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/.

Regards,
IFB APPLIANCES