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Washing Machines
IFB Industries

[Resolved]  IFB Industries — Washing machine new replacement parts cost too high.

Address:Kanheri road,moti nagar , latur

Have purchased IFB ELITE AQUA SX 7 kg 1200 rpm washing machine before 5 yrs back.now machine shows very high noise during spine and some rubber particles attaches to cloth during washing and rubber burn smell seen.then I registered or call compliant on IFB customer care, then technician comes he just checked and asked to replace DRUM, RUBBER AND DRUM SHOCK ABSORBER. and told cost around 10000/- for these three parts.i think this is too much for me.is it right cost.
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Sep 27, 2022
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Aug 23, 2022
IFB Industries Customer Care's response Dear Ravi,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience.

Regards,
IFB APPLIANCES
Verified Support
Aug 26, 2022
IFB Industries Customer Care's response Dear Ravi,

We regret the inconvenience caused to you. To fix your machine and make it operational we need to replace a few parts for which we have already shared the estimate cost for repairs. Do let us know when you would like us to fix your machine and we would be more than happy to help. Moreover, do write us a mail at [protected]@ifbglobal.com, also you can call us on (customer care number [protected]) or Chat option via cb.ifbsupport.com in case any assistance is required. We will be glad to assist you.

Regards
IFB APPLIANCES
Complaint comments 
1 Comment

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Comments

Thanks, IFB support team for considering my post, related to my machine related problems.and contacted me personally and solved my quaries.and arrangements regarding machine parts.
I'll contact your technician, that you provided me and fix my machine back to re work.
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    IFB Industries Phone
    +91 88 5376 9434
    +91 33 3048 9299
    1 860 425 5678
    IFB Industries Address
    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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