[Resolved]  IFB Industries — washing machine non functional for over 15 days

Address:New Delhi, Delhi

We have been complianing for over 15 days for non functioning of our washing machine however to no avail. Ticket number is [protected].
Request urgent attention be given to resolve the issue.in case we don't hear will take it up with the consumer court.
Despite having received a call from the customer service to say someone will come and attend the problem by evening yesterday, no one came or even bothered to call. I actually took off from work to be at home for his arrival. It astonishes me how customer service of a well known brand as ifb known all over the world treats and caters to its customers and their issues/complaints.
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Sep 9, 2017
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Jul 28, 2017
IFB Industries Customer Care's response
Dear Sir/Madam,

Thank you for sharing details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES
Jul 28, 2017
Updated by kalgul
Despite receiving a call in the morning to say an engineer will visit by 12pm, pls be advised no one has come so far. We can't be waiting endlessly for someone to come and fix the issue, would request the service engineer to come by appointment. Further I would also like to bring to your notice that a number of engineers have already visited us earlier
Jul 29, 2017
Updated by kalgul
Even today I have not recieved any call nor has any one come to attend the issue... Guess IFB should promote that their machine only works in warranty and 6 months after.
Jul 31, 2017
Updated by kalgul
No results from staf[censored] deputed. Our Ticket number 11 days old. Request to your local agents who came and failed started 21 days ago. Is the machine bought in 2012 now going to suffer from obsolescence. Please fix it or confirm so that we can move ahead.
Aug 01, 2017
Updated by kalgul
To,
IFB
Customer Complaint Cell

Sir,
" Refer to messages sent for the referred Ticket number. Even before I came on the Toll Free number and later through an authorized Dealer in White Goods, whose services I had availed to buy a HITACHI Refrigerator, at least 3-4 local agents supplying liquid soap for your washing machine had come, seen and tinkered with the machine. Each one of them without any exception only contributed to damage further without knowing what was required when it is a programmed machine. I think use of force to close the door damaged it incrementally.
After you gave a complaint number more Service Engineers have come and failed to commission it, finally leaving it a worse condition.
We are constrained to give IFB their last chance after which the matter would be moved to the Consumer Court".

Yours truly
D.D.Gulhati
W-9 Greater Kailash 11
New Delhi -110048
Mobile [protected]/[protected]
Verified Support
Aug 02, 2017
IFB Industries Customer Care's response
Dear Sir,

Hope your issue has been resolved. Do write to us if you require further assistance.

Regards,
IFB APPLIANCES
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