[Resolved]  IFB Industries — Washing machine - poor response-repulsive attitude

Address:	530007
Website:	www.ifbglobal.com

No response for complaint placed citing unavailability of spares has become way too common reason. No accountability on the part of customer service executives as they do not worry about company reputation, customer satisfaction and only play the game of passing the buck. When confronted directly at office, customers are shooed out of the ifb customer care centre. Being a hapless customer, am i left with no choice but to wait and suffer until the problem is resolved? Ms. Shajita, the customer care executive at madhavadhara, visakhapatnam office has the audacity to say 'get out' when asked for a response. She is carefree because the item is not having any warranty anymore. This is the state of affairs of an institute that boasts two tech visits result in different trouble shooting and end up with different solutions. As a customer, i am still not sure if the complaint would ever be resolved.