[Resolved]  IFB Industries — Washing machine repeated malfunction

Address:New Delhi, Delhi, 110019

We had purchased purchased a executive vx 8kg 1000rpm serial no[protected] from next store in delhi on 27/2/2013. After an year of buying the diplay panel started blinking and an ifb executive said this is due voltage fluctuations. Hence we got the stabiliser installed by him and he fitted another display panel.in 2016 again the same problem and again the disply panel was changed by ifb executive. Just 2 days back my machine stopped working and the panel says"door". An ifb executive checked and said the display panel and the door lock both needs to be changed which would cost panel - rs 9500 and door lock rs 1500. I really dont understand why the display panel gets repeatedly faulty. I didnt expect this from a reputed brand like ifb.in 4 years time the the diaplay panel malfunctioned thrice. This really makes me think whether this is an "defective piece". Moreover the executive tells us on petsonal level he can do it for a lesser amount. How do i trust him? A big question mark on ifb. I hope someone looks into the matter.
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May 22, 2017
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Apr 21, 2017
IFB Industries Customer Care's response
Dear Sir,

Thank you for sharing details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES
Verified Support
Apr 21, 2017
IFB Industries Customer Care's response
Dear Sir,

We regret the inconvenience caused to you.  However, to fix your machine and make it operational we need to replace PCB for which we have already given you the estimation for repairs. Charges as per our regular pricing would be applicable.  Do let us know when you would like us to fix your machine and we would be more than happy to help.

Regards
IFB Appliances
Complaint comments 

Comments

i am not at all satisfied with your reply. there is no reply asto why does the PCB gets faulty so frequently, every year literally. if i get the pcb replaced how long will it last. 6 months warranty is too short a period when i am spendind 10000.

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