[Resolved]  IFB Industries — Washing machine, senorita dx model

Address:	638102
Website:	[email protected] ;[email protected]

This e-mail i sent to the ifb company but no-response still.
Respected sir,
Warm greeting to you.
My case is very pathetic sir.
I am using ifb model : senorita : seno-dx with machine sl. No:001586 purchased during 2012.

After warrenty was over i always enter service maintenance contract with you every year till date.

My recent maintenance contract was 2 years from 09.09.2015 to 08.09.2017. For that i have paid

Rs.4361/= on 09.09.2015 for amc to varshini enterprises, no.1, skc road, 3 rd marappa street,

Surampatti nall road, erode – 638009. Vide : your receipt no.[protected]dtd:09.09.2015.

On 08.01.2016 my ifb washing machine was under repair and mechanic mr. Sasikumar, ifb service mechanic

Whose cell no. [protected] visited my place and taken the front panel switch board and told me that it has to be repaired at the service centre.

And i asked the receipt but he informed that it will be given next day. Since my area is 12 kms away from city erode i said ok.

Because i always believe ifb brand and i am using it for 4 years i believed the words of mechanic.

After that my several follow ups nobody responded. The mechanic phone was switched off.

The i visited the ifb service centre and met mr. Rajasekar, in charge of that centre and he informed me that it has to be replaced and

I am expecting this from tirupur office centre and gave the phone number: [protected]. Then still i am waiting for the front panel board.

Sir, i would like to tell about myself : just few lines :

I am working as senior branch manager in lic of india, erode south branch.
Since i am working in marketing side, i am very difficult to find time to follow up this matter.

Already six months gone.

Then i lost hopes and contacted mr. Rajasekar i/c no.[protected]. I was shocked that i got ivrs voice as “ this number does not exist “.

Then i went to the service centre, i learnt that it was shifted.

Then from the local postman i got the address of new service centre. After very difficulty i located the place which is situated in teachers colony, erode.

Then i met mr. Rajesh whose no.[protected]. He told me that the franchisee has been changed and asked me about details of amc contract and

Also asked me to send the details to present in charge mr. Arunkumar whose no : [protected]. I also sent the full details to both of them.

But no response from them. Then i called mr. Arunkumar

He replied rudely that it is not possible. He asked me front panel switchboard. I told that your people only taken away the same and

I requested him to verify at your end. Suddenly he told me we will not do anything and immediately he cut the phone. Because of that

I had mental agony and mental illness and further i contacted mr. Rajesh and he also said the same reply. Then i don’t know what to do further.

That’s way i represent this matter to you sir.

I am expecting 2 things from you sir.

1. Ifb front panel switch board to be replaced at the earliest.

2. Since your people have taken the front panel on 08.01.2016 and the machine was idle for

17 months, kindly extend the service contract for 17 months.

I attach herewith photos of my ifb washing machine present position and

Amc contract details for your perusal.

Hoping always ifb brand customer friendly,

With thanks & regards

A. Ramasekar,
H/o. C. Yamunadevi
[protected]
Erode.
* please note i have already sent email on 17.06.2017 and 22.06.2017. But still no reply. Even called toll free number but no response from their end.