[Resolved] IFB Industries — washing machine serena vx 7 kg 800 rpm

Arun Chandaraaekharan Pillai

from Changanacheri, Kerala

Address:

Kollam, Kerala, 691601

We have been using ifb washing machine for the last 4.5 years. Recently we have changed the drum. Since the drum replacement the machine is not spinning well so that the clothes are not getting dry and water still remained in the machine. It has been 4 months since we noticed this problem. The mechanic (From tmr systems told that spare part is not available to repair the machine). Now the new drum also makes sound.
Meanwhile i contacted the service man almost 10 times. Is this the way of ifb service.

The poorest service i have ever seen in my life.
Please find an immediate solution to this problem.

My details are attached herewith

Arun c
Ph: [protected]
Address:
Radha bhavan
Perumon p o
Perinad, kollam
Kerala-691601

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Jun 2, 2018

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

May 01, 2018

Updated by Arun Chandaraaekharan Pillai I am fed up with the service

Verified Support

May 02, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

We apologize for the inconvenience caused to you. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

May 02, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

We tried to call on [protected] but unable to reach. Please provide your alternate number so that we can assist you. Also you can write a mail on [protected]@ifbglobal.com for further assistance.

Regards
IFB Appliances