[Resolved]  IFB Industries — washing machine service - ifb

Address:

Vellore, Tamil Nadu, 632602

Hi, This is Suresh from Gudiyattam, Tamil nadu. My washing have some technical problem, so raised complaints at IFB care on 25.07.18 & it was on under warranty. Technician was attend the issue & told to replace the Drum with in a week. Later I keep on tracking after 15 days, initially the guy was told will be coming by tomorrow but he was not coming for the entire week. Later he is not picking my calls.

Then I raised the complaint against service center at IFB care on 21.08.18. They replied it will be sort out with in a day, but no response from them. When ever i am interacting with customer care, they keep on saying will rectify soon. Later they provided Gudiyattam IFB Agent Contact details & My district agent contact details. They also respond like that only. Always saying will rectify soon,

Again called to IFB customer care & informed my issue was not resolved, then they provided Chennai agent details & told they will rectify asap.

That Chennai representative person also not supporting, when ever i am calling he told will be sort out tomorrow nu. Till now no response from IFB entire team, complaint was rasied so many times at customer care &s till now no response.

Have so many interactions with customer care persons, technicians, agents. Now getting more frustration. My issue was not at all solved. Very very worst response from all the team.

Technician name # Logu # [protected] & [protected].
Local dealer Name # Priya # [protected]
My district Agent Name # Prasanth # [protected]
Chennai IFB Care Agent # [protected].

My complaint # [protected]. Raised on 25.07.18, more than a one and half month, still no solution.

Regards
M.Suresh
Mob : [protected]