[Resolved]  IFB Industries — Washing machine service request[protected]

Address:627114

I bought a washing machine in October 2011 and the machine developed a problem few days back. I lodged a service request in toll free number on 21/2/17 morning (IFB request number[protected] and I received a call from service center in Nagercoil immediately. From noon they kept me waiting at home till 6pm and telling me the technician is on the way. At 6pm the manager of the service center came online and Promised to send technician on 23rd morning without fail. 23rd morning, I am waiting for the technician, but no one arrived in the morning. When I called service center they responded they have meetings and cannot come now. None of your one has given value for time and customer. I called the toll free number and they informed me that the service request was closed mentioning that "my phone was out of reach". Very upset with the service center behavior and I am going to buy a new machine - of course NOT IFB again. Thanks for your machine and service.
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Mar 31, 2017
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Feb 23, 2017
IFB Industries Customer Care's response
Dear Joseph Chandran

We are unable to find your details in our database with this Ticket number you provided. For any assistance related to our Products & Services please call us on [protected](BSNL/MTNL) or[protected]  (other providers) or visit our website www.ifbappliances.com.

Alternatively you can email us at [protected]@ifbglobal.com and we will try our best to meet your expectations. 

IFB Team
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    +91 33 3048 9299
    1 860 425 5678
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    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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