[Resolved]  IFB Industries — washing machine service request not being attended

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

This is regarding my "ifb w/m flt senorita plus vx" which we purchased on 20th nov 2016 and is under warranty. I'm chasing for it since last two and half months.

The machine is not working with current leakage in it's touch panel. For which we have raised different tickets: [protected], [protected] and [protected].

There are around 4 visits of your technicians to address this issue but it is not yet fixed, they even changed the panel with the new one but the current leakage is still there and we are not able to operate the machine. This is well known to your technicians as well but they put the ticket in resolved status each time without resolving it.

The last request ([protected]) was raised on 13th september which was put on resolved status on the same day without even visiting us.
Today again i called them and the have raised a new ticket ([protected]). But we dont hope to get this resolved.

This is really not an acceptable behavior of such a huge brand. We opted for ifb thinking that your services will be very good as your brand value.

I request you to please handle it asap as we are really struggling with the machine and if it is not repairable please get the washing machine replaced with the new one. We would like to take the analog washing machine of 8kgs and will pay the difference of cost.