IFB Industries — washing machine servicing not attended / completed

Address:

# 95 6th Main 2nd Cross Shankarnagar Bangalore -96

I have registered for a service for my washing machine (Senator 6kg front load out of warranty). How the issue went around is described in detail, without completing job.

24th jul : service request placed for repairs of w. Machine

24th /25th: repeated calls about the type of complaint and location details from suresh tilavalli ifb ([protected]) and technician ifb ([protected])

24th : desired details sent to technician and another person by name vinay vini ([protected]) calls that he will be attending

25th : vinay makes call and informs due to some urgent work he will depute a person.

26th : mr manoj ([protected]) contacts inquiring the location attends the house with one assistant, examines the w/machine and informs there is a leakage in the drum which needs repairs/ replacement. Indicates approx estimate of rs 7 to 8000 for replacement of drum. Further conveys this to be procure from other sources. It may take 2 -3 days two complete the job.

27th : calls and informs that i need to trasfer 5000/- providing his / others personal bank account details. Is the practice ifb asking to pay advance for service in some ones personal bank accounts. I found this to be wrong procedure which i never entertained in 12 yrs period for serving technicians from ifb. Suspecting a foul play i refused to transfer money.

From now onward the issue has stated. I made several calls to manoj,
Informed him to carry out the work and the amount will be payed after fitting the drum.
He insisted money transfer, which denied. He said unless the money is transferred work will not done, i asked them to return the drum taken. There was no positive response.

28th : several calls made to manoj. I insisted cash will be paid when the drum is repaired. He say his manager to be contacted if agrees will be done.

29th : contacted vinay who come out with a proposal the un repaired drum will be returned but will not installed. That proposal also i have accepted to get red of the headache.

30th : contacted vinay. Ne response. Contacted manoj. He conveys the new drum has been fitted. Then i said how come money is available with you, when you were insisting for the same. His message was, the drum from the demo piece was fitted. I said if so advance is required to procure from other sources.
He coneys i need to go to their office pay money and collect drum and fitting will not be done.

Is this service ifb provides to its customers.

I need immediate intervention in the matter by the appropriate authorities and resolve the matter.
This msg was sent to your e - mail on 31st july and resent on 1st august ([protected]@ifbglobal.com)