[Resolved]  IFB Industries — washing machine showing error/ not working

Address:

411010

I have purchased an ifb eva aqua front load washing machine in the year 2015.The machine was working without any problem but few days back it started showing error so we lodged a complain to the ifb customer care on 11th of may 18 as it was under 4 years warranty .

The next day a technician came to attend the call .He was very confused and first told that the soccer of the machine was broken, then after 5 mins. he told me that the door sensor was broken and then at last after 15 mins.he told that the PCB i.e control panel is broken.
i told him that i have used the machine couple of days ago and washed cloth.
To this his reply was "SIR YOU ARE LYING".

I got angry and asked him to leave because he was very misbehaving in nature while going back he told me do whatever you want to do but this machine wont be serviced.

After that i called your customer care number but their reply was also pathetic they keep on giving me contact details of people and i called each of them but no solution has been offered to me yet.

I was quite happy with the brand IFB but after this incident i am afraid i wont ever recommend the brand to anyone.The service provided to me was terrible and the escalation matrix or the customer relationship department was the worst .

I am attaching my invoice, the id card details of the person who attended, the complain no .was - [protected].

The account is saved with the name :- Aditya(My cousin)
mobile number:- [protected].