[Resolved] IFB Industries — washing machine stand and worst customer service

Siddharth Chowdary

from HYDERABAD, Andhra Pradesh

Address:

Hyderabad, Andhra Pradesh, 500049

I bought a 6.5 kg top load washing machine last month. Installation guy called me and asked me to buy a stand for moving washing machine felixibly. So, i purchased it. After the installation is done he explained how to use it and left. After the completion of first round of washing we need to move the washing machine but it is not flexible to move. We called ifb to fix the issue. A person came to us and checked it. Stand didn't move properly. So, he started saying, "sir, this product is designed this way and it works only this way. You can't move it freely and left". But while purchasing their people said you can move it comfortably. So please do not trust ifb service agents.

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Sep 7, 2018

Complaint marked as Resolved

Had really worth feeling for posting here. My problem got solved after posting here.

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Sep 07, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Sep 08, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

Hope your issue has been resolved. Do write to us back if you require any further assistance.

Regards,
IFB APPLIANCES