[Resolved]  IFB Industries — washing machine under warranty

Address:

New Delhi, Delhi, 110018

My tkt no is [protected] dtd 02.11.2018 with ifb. The washing machine drum is damaged. They brought an old reconditioned drum which was rusted from the shaft and had huge dents. I refused to accept that and am waiting for a brand new drum. When will the company rectify the washing machine with a new drum. I have been lodging complaints with the company on their toll free no. But all the call center people say is that we are forwarding your complaint to the seniors but it seems that the seniors are sleeping. I have sent messages to the delhi representatives also but no reply. All i want is that a new drum should be provided in place of this damaged drum so that the machine starts working again. The sai sales and service technician who visited us on the 4th of nov was only interested in selling us the descaling powder which we refused to buy. All i want is a new replacement for the damaged drum.