ADVERTISEMENT

[Resolved]  IFB Industries — washing machine under warranty

My new washing machine under warranty stopped working since 12th june. I logged a complaint with ifb customer care at toll free no [protected] and they issued me a ticket no [protected] dated 13th june'20 at 9.22 am with a promise that within 96 hours, a technician will be deputed at my residence. Since then nobody from the company service turned up. During the past 11 days i have made calls almost everyday to the toll free no but everytime i was told that my next day, one technician will "definitely report". Since then, my washing machine is non-functional and we are subjected to serious pressure at home for manual washing. Kindly look into my complaint with priority and instruct ifb to set right my washing machine in line with warranty clause.
Was this information helpful?
No (0)
Yes (0)
Jun 25, 2020
Complaint marked as Resolved 
Thank you so much Indian Consumer complaints Forum . Because of your involvement and address, IFB Technicians reported at my residence after 12 days of Lodging complaint and rectified the Problem with the machine, and made it operational . The resolution has helped me and my family greatly during this lock down period .Accept sincere thanks and gratitude, Indian Consumer complaints Forum - You have done a splendid help to me and my family . Best Regards, Mrs Shrabani Mukhopadhyay, / Mumbai + 91 9321934621
Jun 24, 2020

Complaint Status

IFB Industries customer support has been notified about the posted complaint.
Verified Support
Jun 25, 2020
IFB Industries Customer Care's response
Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES
Complaint comments  Add a CommentShareTweet
Post your Comment
    I want to submit Complaint Positive Review Neutral Comment
    code
    IFB Industries
    Customer Care Service
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    85%
    Complaints
    6425
    Pending
    0
    Resolved
    5429
    IFB Industries Phone
    +91 88 5376 9434
    +91 33 3048 9299
    1 860 425 5678
    IFB Industries Address
    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
    View Full Information
    ADVERTISEMENT